You Should Always be Satisfied With Your Heating and Cooling Maintenance
As a paying customer, a homeowner has the right to professional service performed to their complete satisfaction. This 10-point checklist can help you to know for sure that your HVAC contractor adheres to high standards of service.
- Licensing: Check the contractor's licensing status through your state licensing board. A contractor should willingly provide you with their licensing information and documentation.
- References: Request at least three references from local customers who have used your contractor. A trustworthy contractor will have no problem providing upon request multiple references and their contact information.
- Permits: Find out if the contractor will be acquiring the necessary building or renovation permits, or if you are required to do it. Asking often facilitates a conversation with the contractor and they are able to take care of this necessity.
- Contract: Read the contract agreement between you and the contractor. If there is something you don't agree with or don't understand, ASK QUESTIONS BEFORE YOU SIGN.
- Cancellation: Ask up front if there is a cancellation period in effect during which you may cancel the contract.
- Work Dates: Make sure your contract agreement specifies work dates (beginning and ending) for the work that is to be performed.
- Description: Make sure your contract contains a detailed description of the work to be performed, the type of materials to be used, the type of equipment being installed, and other relevant details of the job.
- Down Payment: Find out if you are required to make a down payment before work begins.
- Payment Schedule: Find out if payment in full is required upon job completion, or if there will be a required schedule of payments and what the schedule is. Protect yourself from payments you weren't expecting.
- Changes: Make sure that any changes, additions, or amendments to the contract are made in writing and are approved by both you and your contractor.